Privacy Policy

1. Introduction

Krishna Care ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at krishnacare.com and use our services.

2. Information We Collect

2.1 Information You Provide Voluntarily

We collect information you provide voluntarily, including but not limited to:

• Personal Information: Name, email address, phone number, mailing address
• Payment Information: Credit/debit card details, UPI ID, banking information (processed securely through payment gateways)
• Account Information: Username, password, purchase history
• Support Information: Messages sent via contact forms, email, or chat

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Browser type and version
• IP address and device information
• Pages visited and time spent on each page
• Referring website URL
• Cookies and similar tracking technologies

3. How We Use Your Information

Krishna Care uses the information we collect for the following purposes:

• Process and fulfill your orders
• Send order confirmations, receipts, and shipping updates
• Provide customer support and respond to inquiries
• Personalize your experience on our website
• Send promotional emails and newsletters (with your consent)
• Improve our website and services
• Detect and prevent fraudulent transactions
• Comply with legal obligations

4. Payment Data Security

🔒 Secure Data Handling: We take payment security seriously. Your payment information is:

• Encrypted using 256-bit SSL/TLS encryption
• Processed only through PCI-DSS compliant payment gateways (Razorpay, Stripe)
• Never stored on our servers - only payment references are kept
• Protected by multiple layers of security protocols

We DO NOT store full credit card details. Payment processing is handled entirely by secure third-party payment providers.

5. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties. However, we may share information with:

• Payment Processors: Razorpay, Stripe (payment processing only)
• Delivery Partners: Your address and phone number (for delivery purposes)
• Legal Authorities: When required by law or legal process
• Service Providers: Email service providers, analytics tools (under confidentiality agreements)

6. Cookies and Tracking

We use cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

• Essential Cookies: Required for website operation
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Used for targeted advertising (optional)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data
• File a complaint with relevant authorities

8. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill legal obligations. Generally:

• Transaction data: Retained for 7 years (tax compliance)
• Customer account data: Retained until account closure + 1 year
• Email communications: Retained for 2 years
• Marketing data: Retained until you opt-out

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

10. Children's Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect information from children under 13. Parents who believe their child has provided information should contact us immediately.

11. GDPR and Data Protection Compliance

If you are located in the European Union, your personal data is protected under GDPR. You have additional rights including:

• Right to be forgotten
• Right to data portability
• Right to restrict processing
• Right to object to processing

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests, please contact us:

• Email: privacy@krishnacare.com
• Phone: +91 7374093092
• Address: 49 A ,Krishna Complex ,First Floor ,Ahmdabad,Gujrat - 123456

14. Complaint Resolution

In case of any privacy concerns or disputes, we follow a multi-step resolution process:

1. Contact our Customer Support team
2. Our Privacy Officer will investigate within 15 days
3. Resolution or escalation to relevant data protection authority