Refund & Cancellation Policy

1. Cancellation Policy

1.1 Order Cancellation Eligibility

Orders can be cancelled under the following conditions:

• Within 2 hours of placement: Full refund (before order processing)
• During preparation: Full refund (if not already dispatched)
• After dispatch: Cancellation may not be possible; alternative: refuse delivery or return for refund

1.2 How to Cancel an Order

To cancel your order, follow these steps:

1. Log in to your account or use your Order ID
2. Navigate to "My Orders" section
3. Select the order you wish to cancel
4. Click "Cancel Order" and provide a reason
5. Confirmation will be sent via email

Alternatively, call our customer support team: +91 7374093092 or email support@krishnacare.com

1.3 Cancellation Processing Timeline

Cancellation Status	Processing Timeline
Approved cancellations within 2 hours	Immediate (refund within 24 hours)
Cancellations during preparation	Within 24 hours
Cancellations after dispatch	Upon return acceptance

2. Refund Eligibility

2.1 Eligible for Full Refund

• Order cancelled within 2 hours of placement
• Order cancelled before dispatch
• Damaged or defective products received
• Products not as described or significantly different from order
• Products received with manufacturing defects
• Wrong item delivered

2.2 Not Eligible for Refund

• Products used or consumed partially/fully
• Products damaged due to customer mishandling
• Change of mind after 2 hours (non-defective products)
• Products stored improperly after delivery
• Damage discovered after 2 hours of delivery
• Natural expiration of products during customer possession

3. Return Procedure

3.1 Reporting Issues

If you receive damaged or defective products:

1. Report within 2 hours: Call +91 7374093092 or email support@krishnacare.com
2. Provide proof: Photos/videos of damaged/defective products
3. Inspection: Our team will assess the claim
4. Resolution: Refund or replacement will be arranged

3.2 Return Shipment

• Return shipping is FREE for defective products
• We will provide prepaid return labels
• Pack products securely in original packaging if possible
• Track your return using the provided reference number

3.3 Return Processing Timeline

• Return inspection: 3-5 business days
• Refund processing: 5-7 business days after approval
• Credit to original payment method: 7-10 business days

4. Refund Process

4.1 Refund Initiation

Once your return is approved, refund will be initiated through:

• Credit/Debit Card: Refunded to the same card used for purchase
• UPI/Net Banking: Refunded to the same account
• Razorpay Account: Credited to Razorpay wallet
• Cash on Delivery: Refund issued to registered bank account

4.2 Refund Timeline

Payment Method	Refund Timeline
Credit/Debit Card	7-10 business days (depends on bank)
UPI/Net Banking	3-5 business days
Razorpay Wallet	24 hours
Bank Transfer (COD)	5-7 business days

5. Partial Refunds

Partial refunds may be issued in the following scenarios:

• Only a portion of the order is defective
• Some items in mixed orders are damaged
• Customer receives partial goods only

6. Non-Refundable Items

The following are generally non-refundable:

• Promotional or free samples
• Gift vouchers or store credits (unless defective)
• Customized or special order products

7. Warranty and Quality Guarantee

All Krishna Care products come with our 30-Day Quality Guarantee:

• If dissatisfied with product quality, return within 30 days
• Full refund or replacement will be provided
• No questions asked for defective products

8. Special Cases

8.1 Defective Perishables

For perishable products like milk and curd:

• Issues must be reported within 2 hours of delivery
• Photos/videos of the defect are required
• Replacement will be sent immediately (at no cost)
• Or full refund upon request

8.2 Lost or Stolen Orders

• Report within 24 hours of delivery window
• Provide delivery photo/video if available
• Insurance claim will be filed
• Resolution within 7-10 days

9. Grievance Redressal

If you're unsatisfied with the resolution:

1. Level 1: Contact Customer Support: +91 7374093092
2. Level 2: Escalate to Manager: manager@krishnacare.com
3. Level 3: Complaint to Nodal Officer: grievance@krishnacare.com
4. Level 4: Consumer Court or relevant regulatory authority

10. Contact Information

For refund and cancellation queries, reach out to us:

• 📞 Phone: +91 7374093092 (9 AM - 6 PM IST)
• 📧 Email: refunds@krishnacare.com
• 💬 WhatsApp: Message us
• 📍 Address: 49 A ,Krishna Complex ,First Floor ,Ahmdabad,Gujrat - 123456

11. Policy Updates

This policy is subject to change. We will notify customers of significant changes via email. Your continued use of our services constitutes acceptance of updated policies.