Shipping & Delivery Policy

1. Delivery Coverage Areas

1.1 Primary Delivery Zones

We currently deliver to the following areas:

• City Center: Full coverage (all postal codes)
• Suburbs: Most areas covered
• Nearby Districts: Limited coverage (refer to delivery checker)

1.2 Delivery Availability Check

To check if we deliver to your area:

1. Enter your postal code at checkout
2. System will confirm delivery availability
3. If not available, you'll be notified
4. We're expanding coverage regularly - check back soon!

2. Shipping Methods & Timeline

2.1 Standard Delivery

Delivery Type	Timeline	Cost
Standard Delivery	24-48 hours from order confirmation	₹0 (orders above ₹500)
Express Delivery	Same day (if ordered before 12 PM)	₹50 (available in select areas)

2.2 Delivery Timeline Calculation

• Order placed: 2 PM - Ready for delivery next morning
• Order placed: 6 AM - Ready for delivery same afternoon
• Processing: 6-12 hours (quality & cold chain checks)
• Express delivery: Direct dispatch (3-4 hours)

3. Shipping Charges

3.1 Delivery Charges

• Free Delivery: Orders above ₹500
• Standard Charge: ₹40 (orders ₹300-₹500)
• Minimum Order: ₹300 (delivery applicable)
• Express Delivery: ₹50 (additional charge in select areas)

3.2 Seasonal Surcharges

During peak seasons or adverse weather:

• Monsoon surcharge: 5-10% (if applicable)
• Extreme weather: Delivery may be delayed or postponed
• Festival periods: Standard charges apply

4. Cold Chain Management

We maintain the highest standards for keeping your products fresh:

• Insulated Packaging: All products packed in thermal boxes
• Ice Packs: Professional-grade cooling elements included
• Refrigerated Fleet: All delivery vehicles have temperature control
• Temperature Monitoring: Real-time monitoring during transit
• Quick Delivery: Minimized transit time (max 2-4 hours)

5. Delivery Instructions & Preferences

5.1 Setting Delivery Preferences

You can specify during checkout:

• Preferred delivery date
• Preferred time slot (Morning/Afternoon/Evening)
• Special delivery instructions (leave with guard, specific floor, etc.)
• Safe place instructions if you're not home

5.2 Time Slot Options

Time Slot	Hours
Early Morning	6:00 AM - 9:00 AM
Morning	9:00 AM - 12:00 PM
Afternoon	12:00 PM - 3:00 PM
Evening	3:00 PM - 6:00 PM

6. Delivery Partner Information

6.1 Our Delivery Network

• Direct delivery (in-house team)
• Trusted third-party logistics partners
• All delivery partners are background-verified
• Trained in proper handling of perishable goods

6.2 Delivery Partner Details

You will receive via SMS/Email:

• Delivery person's name and photo
• Vehicle number and type
• Real-time tracking link
• Estimated delivery time
• Contact number for coordination

7. Order Tracking

7.1 Live Tracking

Track your order in real-time:

1. Log in to your Krishna Care account
2. Go to "My Orders"
3. Click the order to view tracking details
4. See live map, delivery partner info, and ETA

7.2 Order Status Updates

• Order Confirmed: Instant notification
• Processing: SMS/Email with expected delivery date
• Out for Delivery: SMS with delivery partner details
• Delivered: SMS/WhatsApp confirmation

8. Delivery Issues & Resolution

8.1 Order Not Delivered

If your order is not delivered within the timeframe:

1. Wait until 6 PM on the scheduled delivery date
2. If not delivered, contact support immediately
3. Provide order ID and tracking details
4. We will either redeliver or refund within 24 hours

8.2 Damaged During Delivery

• Report within 2 hours of delivery
• Send photos/videos of damaged products
• Replacement or refund will be processed

8.3 Recipient Not Available

If you're not available at the delivery time:

• Delivery partner will call/message 10 minutes before arrival
• You can provide safe place instructions
• Left with security/building gate keeper (with consent)
• 1-2 reattempts will be made
• After 3 failed attempts, order will be returned

9. Refusal of Delivery

If you refuse delivery:

• Order will be returned to our facility
• Full refund will be processed minus return shipping
• Refund typically processed within 7-10 days

10. Lost or Misplaced Orders

10.1 Reporting Loss

1. Report within 24 hours of delivery window
2. Provide order ID and delivery date
3. File a claim with delivery partner
4. We will investigate within 48 hours

10.2 Resolution

• Approved claims: Full replacement or refund
• Disputed claims: Investigation within 5-7 days
• Insurance claim filing assistance provided

11. Special Delivery Scenarios

11.1 Apartment Buildings

• Provide building name, apartment number, floor
• Gate code or entry instructions (if needed)
• Delivery to apartment door or main gate (your choice)

11.2 Office Delivery

• Provide office address, building/suite number
• Reception contact number
• Special delivery instructions for reception

11.3 Rural/Remote Areas

• Delivery available to selected rural areas
• May take 2-3 days (due to logistics)
• Additional charges may apply
• Contact support for rural area delivery

12. Holidays & Special Dates

12.1 Delivery During Holidays

• Orders placed during holidays: Scheduled for next working day
• Festival periods: Standard 24-hour delivery applies
• Public holidays: Orders held for next available slot

12.2 Weather & Force Majeure

• Extreme weather: Delivery may be postponed (notification sent)
• Unforeseen events: No additional charges for delays
• Rescheduling: Free rescheduling available

13. Eco-Friendly Packaging

Krishna Care is committed to sustainability:

• Recyclable packaging materials used
• Minimal plastic usage
• Bio-degradable cooling elements
• Reusable thermal boxes (optional collection)

14. Contact & Support

For shipping and delivery queries:

• 📞 Phone: +91 7374093092 (9 AM - 6 PM IST)
• 📧 Email: shipping@krishnacare.com
• 💬 WhatsApp: Real-time support
• 📍 Address: 49 A ,Krishna Complex ,First Floor ,Ahmdabad,Gujrat - 123456

15. Policy Updates

This policy is subject to change based on operational requirements. We will notify customers of significant changes. Your continued use of our delivery services indicates acceptance of current policies.